1. Introduction
Welcome to the B2GreenHub website and platform (hereinafter: the “Platform”). This document outlines the Terms of Reference and Conditions (hereinafter: “Terms”) governing your use of the Platform and its associated services. These Terms integrate the operational framework (Terms of Reference) with the legal framework (Terms and Conditions), providing a comprehensive structure for the governance, functionality, and compliance of B2GreenHub. Together, they ensure transparency, accountability, and clarity for all users.
These Terms apply to all users of the Platform, including facilitators, service seekers, and service providers, and govern access to and use of B2GreenHub's products, websites, and services (collectively referred to as the “Services”). By using the Platform and its Services, you acknowledge that you have read, understood, and agreed to these Terms.
If you are accepting these Terms on behalf of an entity, such as your employer or the company you represent, you confirm that you have the legal authority to bind that entity. In this case, the entity will be considered a client of B2GreenHub, operated by Pomurje Technology Park (hereinafter: “PTP”), Slovenia, registration number 1810049000.
Please read this document carefully, as it establishes mutual obligations between you and B2GreenHub. Your continued use of the platform signifies your agreement to comply with these Terms, which are designed to facilitate collaboration, protect users, and ensure the platform’s effective operation.
2. B2GreenHub ecosystem and platform overview
B2GreenHub is an ecosystem that provides services through an alliance of numerous EU institutions, supported by a dedicated team of business professionals and technical experts collaborating across several EU-funded projects. This network includes universities, research centres, and private advisory firms, each contributing specialized expertise to support green and digital initiatives.[i]
The B2GreenHub Platform is an innovative digital ecosystem designed to drive green and digital transformation across various industrial sectors, explained in more detail in 2.1. This comprehensive platform integrates multiple tools and services aimed at fostering sustainability and digital advancement among manufacturing industries.
B2GreenHub is supported by several EU-funded projects, including GREENE 4.0 and REUSE 2030, financed by the Interreg Central Europe Programme; CI-HUB, RISE, DANUBE DNA and IaaS4DR, financed by Interreg Danube Programme; and REUSE, financed by Interreg Slovenia -Austria Programme. The platform's development and operations are financed by the projects GREENE 4.0, RISE, CI-HUB, REUSE, and DANUBE DNA. These also contribute content including tools, use cases, and learning material. REUSE 2023 and IaaS4DR support the platform exclusively through content contributions, providing innovative tools, use cases, and educational resources.
2.1. Technological and Market Sectors Covered by B2GreenHub
The platform provides services tailored to the following market sectors/manufacturing industries:
- Electronics
- Food and Beverage
- Pharmaceutical and Chemical
- Metal
- Plastics and Rubber
- Machinery and Equipment
- Building Materials and Furniture
These sectors were selected based on their critical roles in advancing green and digital transformation within manufacturing industries across the EU. By targeting industries such as electronics, food, and plastics, B2GreenHub ensures alignment with EU sustainability goals and provides tailored solutions to address specific sectoral challenges, such as resource efficiency, carbon reduction, and digital innovation.
The Platform offers access to a variety of advanced digital and green technologies, categorized as sectorial clusters, as follows:
Digital technologies:
- Digitalization and Connectivity
- Automation and Robotics
- Data Analytics and Artificial Intelligence
- Additive Manufacturing and 3D Printing
- Cybersecurity and Digital Trust
Green technologies
- Renewable Energy Technologies
- Energy-Efficient Technologies
- Waste Reduction and Recycling Technologies
- Green and Sustainable Materials
- Carbon Capture and Storage Technologies
2.2. Services, Tools, Materials and their Use
The Platform offers access to a variety of tools and services free of charge:
- Learning and Improvement Tools. The Platform offers a plethora of educational resources such as the Open Knowledge Box, which provides insights into green and digital transformation practices, including digitalization strategies, circular economy frameworks, and business model innovation. The Open Innovation Map aids businesses in locating and engaging with relevant support institutions, funding opportunities, and networking events.
- Collaboration and Networking. B2GreenHub fosters collaboration across its projects, connecting regional actors and enabling knowledge exchange across EU-funded projects. These connections empower users to leverage shared expertise for their green and digital transformation initiatives.
2.2.1. B2GreenHub Intranet
A private area within the Platform, specifically designed for partners and facilitators. This space provides:
- Access to advanced assessment tools to evaluate digital and green readiness, supply chain maturity, circular economy integration and many others.
- Databases of service seekers and providers, helping facilitators match service seekers with suitable experts or solutions.
- Training materials for facilitators, including resources on navigating and utilizing the B2GreenHub ecosystem effectively.
- An internal forum for discussion, collaboration, and resource sharing among facilitators.
B2GreenHub Intranet also acts as the backbone for matchmaking activities. It enables a matchmaking process between companies (service seekers) and service providers offering expertise, technologies, or solutions, and is accessible exclusively to facilitators. In this space, facilitators review the needs submitted by service seekers and use the matchmaking tools to connect them with the most suitable providers, experts, or resources. Both service seekers and providers have limited access to this area, only having access to their own information. This ensures a curated and efficient matching process managed entirely by the facilitators. The legal and financial aspects of any service provision facilitated through matchmaking are handled outside the platform through separate agreements between the parties. This approach ensures that all engagements are clearly defined, legally compliant, and mutually beneficial.
2.2.2. B2GreenHub Marketplace
The platform features a marketplace where users can browse and request access to a wide range of services, trainings, technologies, sustainable materials, innovative solutions, and infrastructure showcased in the offers. Users can send inquiries directly within the Marketplace, and facilitators will then match them with the specific provider they have inquired about. This process ensures seamless connections between users and vetted technology solution providers offering green and digital technologies, expertise, and infrastructure. While the platform facilitates these connections, the legal and financial aspects of the service provision are handled outside the platform through separate agreements between the parties.
2.2.3. Funding Access and Partner Engagement
Users can explore various funding opportunities tailored to green and digital transformation, along with guidance on building effective partnerships to maximize the platform's resources.
2.2.4. Solution Offers
The Platform hosts comprehensive offers of solutions, including best practices, pilot action cases, and detailed use cases to guide users in implementing innovative technologies and sustainability measures.
2.2.5. Expert Forum
The Expert Forum allows for interaction with specialists across various fields, providing personalized advice and support.
The courses and tools that are publicly available on the platform can be used free of charge. The Marketplace, on the other hand, serves as a showcase for services, training, solutions, and infrastructure offered by B2GreenHub providers. Any offerings within the Marketplace are subject to separate agreements between seekers and providers, including scope, pricing and other terms, which will be negotiated directly between the parties.
2.3. Website and Platform
The Platform is provided "as is." Any information, data and tools available on the Platform, including reports, recommendations, and generated content, are provided for guidance and informational purposes only and may be changed or removed by B2GreenHub at any time without prior notice. They do not constitute legally binding advice or actionable directives unless explicitly stated as such in a separate agreement.
B2GreenHub reserves the right to modify or update any content, tools, or features on the platform at its discretion. While significant changes may be communicated to users when required, minor updates or adjustments can occur without prior notice.
If you use the Platform, B2GreenHub grants you a non-exclusive, non-transferable, and revocable license to use the Platform's tools, services, and resources for your business or public sector activities related to green and digital transformation.
These Terms apply to the Platform and to the transactions related to Services provided on the platform. Users may be bound by additional contracts related to their relationship with the Platform or any products or services that they receive from the Platform. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail. Any agreements or contracts entered into directly between users on the platform are beyond the scope of these Terms and the responsibility of the Platform’s owner or partners. The Platform and its owner and partners bear no responsibility for arrangements made between individual parties.
3. Terms of Reference (Operational Framework)
3.1. Ownership, Governance and Management of the Platform
3.1.1. Ownership: The Platform is owned by PTP. All intellectual property rights, including but not limited to copyright, trademarks, domain names, text, design, graphics, trademarks, logos, generated reports, recommendations, and the selection and arrangement of files associated with the platform itself are the sole property of PTP unless explicitly stated otherwise. Intellectual property rights for content or tools created by external parties are owned by their respective creators.
Certain subsections of the Platform may incorporate tools, content, or functionalities provided by third-party platforms, with their permission. These tools remain the intellectual property of their respective creators or owners. While B2GreenHub has obtained the necessary permissions for their use, all Users must respect the intellectual property rights and terms of use associated with these third-party tools. While B2GreenHub carefully vets its partners, it is not responsible for the operation, content, or terms of use of third-party websites or damages resulting from their use. Users are encouraged to review third-party policies before engaging. Additionally, certain content on the Platform may be protected by the rights of third parties. Users must comply with any specific terms and conditions governing such content.
3.1.2. Governance: PTP shall have the sole authority to govern the operations and strategic direction of the Platform. This includes making decisions regarding the Platform’s structure, functionalities, user accessibility, and partnership agreements.
3.1.3. Management Responsibilities:
3.1.3.1. PTP Management: PTP will oversee the overall management of the Platform, ensuring its alignment with PTP’s strategic objectives and compliance with applicable laws and regulations, as well as adherence to the rules and regulations of the Interreg Central Europe Programme, Interreg Danube Programme, and Interreg SI-AT Programme, by which the platform is financed.
3.1.3.2. Partner Management: While PTP retains overall management authority, partners of the B2GreenHub are granted the authority to manage specific portions of the Platform related to their contributions, primarily within the designated intranet section, which is restricted to partner access. Each partner’s management responsibilities are limited to: i. Overseeing the day-to-day operations of their respective sections of the intranet. ii. Maintaining the security and confidentiality of the information stored or processed within their sections. iii. Ensuring that their use of the Platform complies with these Terms as well as with any other agreements made with PTP.
3.1.4. Compliance and Enforcement: PTP reserves the right to monitor compliance with these Terms and to enforce them through appropriate legal and practical remedies. Non-compliance by any partner or external contributor with the responsibilities assigned to them may result in restricted access to the Platform, revision or revocation of their privileges, or other actions deemed necessary by PTP.
3.2. User roles and responsibilities
3.2.1. General
The User agrees to use the B2GreenHub Platform and all of its contents and services as provided by the law, morality, public order and the Terms of Reference and Conditions. Likewise, the User undertakes to make appropriate use of the B2GreenHub Platform services and/or contents and not use them for illegal or criminal purposes, which infringe the rights of others and/or violate intellectual or industrial property or any other applicable legal standards.
By way of example, and in no way limiting or excluding, the User agrees:
- Not to introduce or spread content or propaganda of a racist, xenophobic, or pornographic nature, or that advocates or incites terrorism or anything that violates human rights.
- Not to enter or spread data programs (viruses and malware) that could cause damage to computer systems providers, their suppliers or third-party users of the Internet.
- Not to broadcast, transmit or make available to third parties any information or content that undermine the fundamental rights and public liberties recognised in the constitution and international treaties.
- Not to broadcast, transmit or make available to third parties any information or content that constitute unlawful or unfair advertising.
- Not to transmit unsolicited or unauthorized advertising, promotional materials, "junk mail", "chain letters”, "pyramid schemes" or any other form of solicitation, except in those spaces (such as commercial) that have been designed exclusively for it.
- Not to introduce or spread any false information and content, as inexact as to mislead the recipients of that information.
- Not to impersonate other users using their registration data for different services and/or contents of the platform.
- Not to broadcast, transmit or make available to third parties any information or content that is in violation of intellectual property rights, patents, trademarks, or copyrights that apply to holders of the B2GreenHub Platform or third parties.
- Not to broadcast, transmit or make available to third parties any information or content that is in violation of the confidentiality of communications and legislation on personal data protection.
The User agrees to indemnify the owner of the B2GreenHub Platform against any possible claim, fine, penalty or sanction that it may be obliged to endure as a result of a breach by the User of any of the conditions of use listed above; the owner of the B2GreenHub Platform also reserves the right to seek compensation for damages accordingly.
3.2.2. Specific:
3.2.2.1. Service Seekers: Service Seekers are defined as manufacturing companies from the 7 pre-determined industries (2.1.) looking for assistance in their process of digital and green transformation. Service seekers are expected to actively engage with the platform in accordance with its rules and policies. This includes providing accurate and up-to-date data when requesting services or participating in platform activities, respecting the terms of references and conditions and platform guidelines, and participating in green and digital transformation initiatives. Service Seekers must also comply with any specific agreements or terms related to the services they request, and they are encouraged to contribute to the platform’s sustainability goals by adopting recommended green solutions.
3.2.2.2. Facilitators/Project Partners: Facilitators are responsible for the overall governance, coordination and management of the intranet section of the Platform. This includes that only eligible Service Seekers and Service Providers are admitted to the platform, in compliance with the platform’s standards and criteria. They maintain the smooth functioning of the platform, ensuring that all interactions and services align with the platform’s sustainability goals and standards. Facilitators oversee the platform’s infrastructure and ensure compliance with sustainability and digital benchmarks. Coordination between all parties involved on the platform is managed to ensure efficiency, transparency and fairness. Additionally, Facilitators play a key role in promoting collaboration and ensuring that all participants adhere to the platform’s rules and values.
3.2.2.3. Service Providers: Service Providers are responsible for offering digital and green solutions/expertise/equipment and/or infrastructure that align with the platform’s sustainability objectives and the B2GreenHub green/digital transformation priority areas, defined in 3.3 and 3.4. Service Providers must provide examples of previously realized projects. Service Providers must ensure that their services meet the platform’s quality standards and support the transition to environmentally friendly and digital practices. Service Providers are expected to actively engage with the platform in accordance with its rules and policies. This includes providing accurate and up-to-date data when presenting their services or participating in platform activities, respecting the terms of use and platform guidelines, and participating in green and digital transformation initiatives.
Service Providers must clearly define licensing terms for their solutions and respect intellectual property rights. Any solutions provided must comply with applicable intellectual property laws, and licensing agreements must be established in accordance with the platform’s guidelines. Service Providers must outline the full scope of their services, including any limitations, guarantees, or requirements for implementation.
All Service Providers must sign a service agreement detailing the specific terms and conditions for the provision of their services. The service agreement governs the relationship between the Service Provider and the B2GreenHub platform and compliance is mandatory.
3.3. Special Terms and Conditions for Service Providers
3.3.1. Assessment of Service Providers
Service providers are assessed based on their Technological Readiness Level (TRL) and their Market Readiness Level (MRL).
Technology Solution providers are expected to demonstrate their Technology Readiness Level (TRL), which will be used to gauge the maturity of their solutions. The TRL system is defined as follows:
- TRL 1-3 (Research & Proof of Concept): Basic principles have been observed, and proof of concept has been validated in a controlled environment.
- TRL 4-6 (Prototype & Pilot Testing): The solution has been validated and tested in real-world conditions or as part of a pilot project.
- TRL 7-9 (Commercial Deployment): The solution is proven, scalable, and commercially deployable in this sector.
Technology Solution providers are expected to demonstrate their Market Readiness Level (MRL), which will be used to gauge the commercial maturity of their solutions. The MRL system is defined as follows:
- MRL 1-3 (Concept Development): The market application of the solution is still speculative, with little customer validation.
- MRL 4-6 (Customer Validation and Pilot): The solution has been piloted or tested with a small set of customers, and feedback has been used to improve the product.
- MRL 7-9 (Full Market Entry and Scaling): The solution is commercially viable and ready to scale, with a clear go-to-market strategy, distribution channels, and an established customer base.
Furthermore, service providers are assessed based on three different benchmarks:
- Expertise: demonstrated technical and industry expertise in the relevant sector.
- Innovativeness: capability to provide innovative solutions that significantly improve upon existing technologies or processes.
- Compliance: adherence to relevant industry standards and regulatory requirements.
- Sustainability: commitment to sustainable practices and solutions that enhance environmental and operational sustainability.
Technology Solution Providers offering technological products or services are responsible for ensuring that the necessary capabilities and technological readiness is possessed.[i]
- must demonstrate at least TRL 6 (validated prototype) to ensure solutions are ready for deployment.
- must demonstrate at least MRL 5 to ensure a pilot-tested solution with positive customer feedback.
Infrastructure and Equipment providers are responsible for ensuring that these meet the necessary technical and environmental standards.
- operate in TRL 4-6, focusing on piloting and testing new technologies in real environments.
- operate in MRL 4-6, focusing on piloting and early customer engagement.
Green / Digital Experts supplying expert services must possess appropriate qualifications and experience to deliver valuable insights and solutions to Service Seekers.
- minimum of TRL 4 to ensure feasibility and applicability in real-world scenarios.
- operate in MRL 4-6, focusing on piloting and early customer engagement.
3.3.2. Requirements and Expected Capabilities of Service Providers
This section outlines the requirements and expected capabilities of service providers participating in B2GreenHub. It aims to facilitate connections between innovative companies and specific sectorial needs within the green and digital transformation spaces in the manufacturing industry.
Specific knowledge in the following ten sectorial clusters of digital and green technologies is expected:
3.3.2.1. Carbon Capture and Storage Technologies
- Service providers should be able to support service seekers in developing and implementing carbon capture and storage solutions to minimize carbon footprints. Capabilities include:
- Advanced technologies for capturing and storing carbon emissions efficiently.
- Integration with existing industrial processes to ensure seamless operation.
3.3.2.2. Green and Sustainable Materials
- Service providers should be able to offer innovative materials or should be able to connect service seekers with providers offering innovative materials that reduce environmental impact without compromising quality. Capabilities include:
- Development of sustainable, recyclable, or biodegradable materials.
- Solutions that replace traditional materials with greener alternatives in production processes.
3.3.2.3. Waste Reduction and Recycling Technologies
- Service providers should be able to offer technologies and processes that significantly reduce waste or enhance recycling capabilities or should be able to connect service seekers with providers offering technologies and processes that significantly reduce waste or enhance recycling capabilities. Capabilities include:
- Innovative recycling processes and technologies.
- Systems that minimize industrial waste through redesign or process adjustments.
3.3.2.4. Energy Efficient Technologies
- Service providers should be able to offer advanced technologies that reduce energy consumption and optimize manufacturing efficiency or should be able to connect service seekers with providers offering advanced technologies that reduce energy consumption and optimize manufacturing efficiency. Capabilities include:
- Solutions to smart energy management systems.
- Technologies that retrofit or enhance existing manufacturing equipment for better energy efficiency.
3.3.2.5. Renewable Energy Technologies
- Service providers should be able to offer scalable and efficient renewable energy solutions suitable for industrial applications or should be able to connect service seekers with providers offering scalable and efficient renewable energy solutions suitable for industrial applications. Capabilities include:
- Development and implementation of solar, wind, and other renewable technologies.
- Integrations of renewable solutions with existing industrial operations.
3.3.2.6. Cybersecurity and Digital Trust
- Service providers should be able to offer technologies ensuring the security and integrity of digital transformation in manufacturing companies or should be able to connect service seekers with providers offering technologies to ensure the security and integrity of digital transformation in manufacturing companies. Capabilities include:
- Advanced cybersecurity solutions tailored to protect industrial data and operations.
- Trust and compliance systems that safeguard digital transactions and data integrity.
3.3.2.7. Additive Manufacturing and 3D-Printing
- Service providers should be able to offer technologies specializing in 3D printing that can streamline production and reduce costs or should be able to connect service seekers with providers offering technologies specializing in 3D printing that can streamline production and reduce costs. Capabilities include:
- Implementing 3D printing solutions to enhance product customization and reduce lead times.
- Integration of additive manufacturing in existing production lines to improve efficiency.
3.3.2.8. Data Analytics and Artificial Intelligence
- Service providers should be able to offer and support AI implementation and data analytics in manufacturing companies to optimize production processes, improve decision-making, and enhance quality control or should be able to connect service seekers with providers offering support for AI implementation and data analytics in manufacturing companies to optimize production processes, improve decision-making, and enhance quality control. Capabilities include:
- Development of AI tools for predictive maintenance and efficient production planning.
- Implementation of data analytics platforms that can process and analyse real-time production data.
1.3.2.9. Automation and Robotics
- Service providers should be able to offer technologies supporting automation and robotics that improve productivity and consistency or should be able to connect service seekers with providers offering technologies supporting automation and robotics that improve productivity and consistency. Capabilities include:
- Robotic systems that automate repetitive tasks and improve production accuracy.
- Automation technologies that streamline production processes and reduce human error.
1.3.2.10. Digitization and Connectivity
- Service providers should be able to support comprehensive digital transformation initiatives to streamline operations and improve efficiencies. Capabilities include:
- Advanced ERP-system integration and customization.
- Solutions that enhance digital connectivity and process automation across various manufacturing systems.
1.3.3. Verification of credentials: Service Providers must submit proof of their qualifications and expertise to be eligible for participation on the platform. This includes, but is not limited to, certifications, case studies of previously completed projects, and client testimonials. The platform reserves the right to verify these credentials through independent validation or consultation with third-party sources. Only those meeting the platform’s eligibility standards outlined in Chapters 3.3 and 3.4 will be approved as service providers.
1.3.4. Ongoing compliance monitoring: Service Providers are subject to periodic audits or assessments conducted by the platform to ensure continued alignment with the eligibility criteria and platform standards. These audits may include reviews of service performance, updates to qualifications, and adherence to sustainability and quality benchmarks. Non-compliance identified during these audits may result in corrective action, including suspension or termination of the Service Provider’s access to the platform.
1.3.5. Termination criteria for service providers: Service Providers who fail to maintain the eligibility criteria outlined in Chapters 3.3 and 3.4, including Technology Readiness Levels (TRL) and Manufacturing Readiness Levels (MRL), will be subject to termination. Termination criteria for Service Providers are outlined in Chapter 4.4.
1.4. Processes and workflows
The B2GreenHub platform operates through structured processes and workflows to ensure efficient matchmaking, service provision, and optimal use of its tools, including the intranet and marketplace. These workflows are designed to foster collaboration among facilitators, service seekers, and service providers while maintaining transparency, confidentiality, and compliance with legal and operational standards.
1.4.1. Matchmaking process: The matchmaking workflow connects service seekers with service providers offering solutions that align with their specific needs. The process includes the following steps:
- Service Seeker registration: Service seekers register on the platform and create a profile in the intranet, detailing their needs, challenges, and goals related to green and digital transformation.
- Request submission: Service seekers submit detailed requests outlining their requirements, such as the type of technology, expertise, or solution they are looking for.
- Assessment and matching: Facilitators assess the requests using the platform's advanced tools, including readiness assessments and databases. Facilitators identify suitable service providers from the platform's database and ensure alignment with the service seeker’s goals.
- Connection facilitation: Facilitators facilitate introductions between service seekers and providers, sharing relevant, non-sensitive information to initiate discussions.
- Service agreement: Once a match is confirmed, the service seeker and provider negotiate and formalize the terms of the engagement through a separate service agreement outside the platform. The platform does not participate in or hold responsibility for the legal and financial terms of these agreements.
1.4.2. Service provision workflow
Once a match is established, the following steps ensure smooth service provision:
- Project definition: Service providers present detailed proposals or solutions tailored to the seeker’s needs. Seekers approve or request modifications to the proposed solutions.
- Service implementation: Providers deliver their services, while seekers remain actively involved in monitoring progress. Facilitators provide ongoing support or mediation if challenges arise.
- Outcome documentation: Providers and seekers are encouraged to document outcomes, use cases, and lessons learned to contribute to the platform’s growing repository of best practices and case studies.
3.4.3. Intranet and marketplace use
The intranet and marketplace serve as key tools for users to interact and leverage the platform’s resources effectively.
3.4.3.1. Intranet Workflow
- Access and permissions: Facilitators (e.g. partners) have access to the intranet, where they can manage data, matchmaking activities, and collaboration tools. Service seekers use the intranet to update profiles, submit requests, and access matchmaking updates.
- Assessment and data tools: Facilitators utilize advanced tools within the intranet to evaluate seeker readiness, supply chain maturity, and alignment with circular economy goals. Confidential data, such as detailed requests or provider capabilities, is securely stored and accessed only by authorized users.
- Collaboration: The intranet offers forums and communication tools for facilitators and partners to discuss, share resources, and streamline processes.
3.4.3.2. Marketplace workflow
- Service provider registration: Providers register and create public profiles, detailing their offerings, technologies, or expertise. Sensitive information is visible only in the intranet.
- Offer updates: Providers submit offers of their solutions, which facilitators verify and update periodically to ensure relevance.
- Service requests: Seekers browse the marketplace to identify potential providers and submit requests for more information or direct engagement.
- Connection to intranet: Marketplace activities are integrated with the intranet to facilitate secure communication and detailed matchmaking.
3.4.4. Monitoring and feedback
B2GreenHub continuously monitors platform workflows to ensure compliance, efficiency, and user satisfaction:
- Regular monitoring: Facilitators monitor matchmaking progress, intranet usage, and marketplace activities.
- User feedback: Users are encouraged to provide feedback on the platform’s functionality and services to improve future processes.
4. Terms and Conditions (Legal framework)
4.1. Legal compliance and dispute resolution
All users, including Facilitators, Service Seekers, and Service Providers, must comply with applicable local, national, and international legal frameworks, including but not limited to:
- Environmental regulations
- Data protection laws (e.g., GDPR)
- Intellectual property laws
- Business and trade laws
Failure to adhere to legal obligations or the platform’s policies may result in the removal of the user from the platform and potential legal action. Facilitators are responsible for ensuring their assigned users comply with these standards.
4.1.1. Risk and responsibility sharing
Users agree to use the platform and its services at their own risk. The platform disclaims responsibility for losses resulting from:
- Misuse of tools, information, or services by users.
- Errors or omissions in content provided by external contributors or service providers.
- Technical issues or failures caused by third-party integrations.
Service providers assume full responsibility for ensuring the suitability, quality, and compliance of their services as described in 3.3. Liability for any damages caused by these services rests solely with the service provider.
PTP assumes no responsibility for direct or indirect damages resulting from contractual breaches by users or service providers.
4.1.2. Copyright infringement protocol
Users who believe their intellectual property rights have been infringed upon within the platform must submit a written notice to info@b2greenhub.eu providing:
- A description of the copyrighted material and how it is being used.
- Evidence of ownership or authority to act on behalf of the copyright owner.
- Specific details (e.g., URLs, screenshots) about the alleged infringement.
Upon receipt of a valid notice, the platform will:
- Investigate the claim within 15 business days.
- Remove or disable access to the infringing material if the claim is verified.
- Notify the alleged infringer, who may submit a counter-notification within 10 business days.
- Repeat infringers will be removed from the platform at PTP’s discretion.
4.1.3. Limitations of liability
B2GreenHub provides its services with reasonable care and skill. However, the platform and its tools are offered "as is," with no guarantee of uninterrupted operation or error-free functionality.
B2GreenHub is not liable for indirect damages, including financial losses or data losses, unless caused by gross negligence or intentional misconduct.
Tools and outputs provided by the platform are for informational purposes and do not constitute legally binding advice or certifications unless explicitly stated.
4.1.4. Dispute resolution
Any disputes arising from the use of the platform, service agreements, or these Terms shall first be resolved through amicable negotiation between the affected parties.
If the dispute cannot be resolved within 30 days of initiating negotiations, it will be referred to mediation. A neutral third-party mediator shall be appointed by mutual agreement between the disputing parties.
Any legal actions or proceedings arising from disputes not resolved through arbitration shall fall under the exclusive jurisdiction of the courts of Slovenia.
4.2. User account and access
The B2GreenHub platform offers three levels of user access: Facilitators, Service Seekers, and Service Providers, each with unique permissions and responsibilities. Access to the platform is granted via a user account that must be created through an online registration form. By registering, you agree to provide only true, accurate, complete, and current information and to keep this information updated as necessary. You are solely responsible for all activities conducted under your account.
4.2.1. User levels and permissions
- Facilitatorsare granted full access, including the intranet area of the platform. The intranet provides tools for matchmaking, access to assessment resources, and internal databases of Service Seekers and Service Providers, including sensitive information necessary for facilitation purposes. Facilitators are responsible for ensuring data security and compliance with our Data protection and privacy policy when handling sensitive information accessed through the intranet.
- Service Seekers are companies or organizations seeking solutions, services, or expertise related to green and digital transformation. Service Seekers can create a profile within the intranet. These profiles allow the platform and facilitators to support matchmaking efforts by connecting Service Seekers with relevant Service Providers. Sensitive information provided by Service Seekers is visible only within the intranet and accessible to authorized facilitator, selected by the company for matchmaking purposes. Such information is not displayed publicly or on the marketplace, nor it is available to other partners/facilitators. Service Seekers must promptly notify B2GreenHub of changes in their data to ensure accurate matchmaking.
- Service Providers are entities offering solutions, technologies, or expertise showcased in the platform's marketplace. Service Providers can create a public profile on the marketplace. This profile will showcase general information about their offerings but will exclude any sensitive data to ensure privacy. Detailed and sensitive information about Service Providers (e.g., previous projects, technical documentation) is displayed exclusively within the intranet, accessible only to authorized facilitators and Service Seekers as part of the matchmaking process.
To ensure the security of your user account, you must:
- Protect any devices used to access the platform from unauthorized use or misuse.
- Establish and maintain secure login credentials.
- Prevent any third-party access to your login credentials.
- Safeguard your login details to prevent misuse.
- If you become aware of any security breach or unauthorized use of your account, you must notify us immediately.
PTP, its suppliers, or employees reserve the right to access your user account and the information you have provided for purposes including, but not limited to:
- Supporting platform operations and functionality.
- Maintenance or troubleshooting issues.
- Addressing security, technical, or billing-related matters.
Such access will be conducted responsibly and in compliance with all applicable data protection laws and our Data protection and privacy policy.
Your user account and access to the platform are established for an indefinite period unless terminated under the provisions of these Terms. Cancellation of accounts can be initiated either by the user or by B2GreenHub, following the conditions outlined within these Terms.
All users of the platform, including Service Seekers, Service Providers, and Facilitators, are expected to comply with the Code of Conduct, which forms an essential part of the platform’s operating framework. The Code of Conduct promotes ethical, professional, and collaborative behaviour and is accessible as part of the Service Agreement.
4.3. Data protection, privacy, and confidentiality
4.3.1. Data protection and security
The B2GreenHub platform is committed to protecting the privacy and security of all users’ data. All data collected, stored, and processed on the platform is handled in full compliance with the General Data Protection Regulation (GDPR), our Data protection and privacy policy and other applicable data protection laws. Facilitators, Service Seekers, and Service Providers must adhere to the platform’s data privacy policies, ensuring that all data shared on the platform complies with these regulations. The platform will only use personal and business data for purposes agreed upon by users, as outlined in the Data Protection and Privacy Policy.
4.3.2. Data Ownership
Any content uploaded, created, or shared by users (Facilitators, Service Seekers, or Service Providers) remains their property. B2GreenHub does not claim ownership of user-generated content but assumes no responsibility for errors, omissions, or inconsistencies in such content. Users are responsible for regularly backing up their data. B2GreenHub is not liable for data loss or corruption.
4.3.3. Data Review and Compliance
In the event of suspected violations of these Terms, B2GreenHub reserves the right to review, block, or remove content and, if necessary, suspend or terminate accounts. All users must comply with applicable laws, including data protection, intellectual property, and environmental regulations.
4.3.4. Confidentiality Obligations
Confidential information includes all non-public data related to business, technical, or operational matters (e.g., trade secrets, algorithms, business plans, or pricing policies). Both parties agree to protect and use Confidential Information solely for the purpose of providing or utilizing the platform's services. Confidentiality obligations remain in effect for the duration of the account and for five years after its termination. B2GreenHub may share limited user information (e.g., company name, contact details, service interests) with third parties but only upon explicit user agreement or request.
4.4. Termination and modification
4.4.1. Conditions for termination
The platform reserves the right to terminate or modify agreements with Service Seekers, Service Providers, or Facilitators under the following conditions:
- Any party may terminate their participation by providing written notice as per the terms outlined in their respective service agreements. Users must cease all use of the platform and fulfil outstanding obligations upon termination.
- B2GreenHub may terminate agreements if a user violates the platform's Terms, service agreements, or applicable laws. Examples include failure to meet data protection standards, breach of intellectual property, or misuse of the platform.
- Service Providers may be terminated if their services fail to meet agreed performance levels. Service Seekers may be terminated if they fail to provide accurate data or comply with platform rules.
- Agreements may be terminated or modified due to events beyond the platform’s control (e.g., natural disasters, war, or regulatory changes).
4.4.2. Rights Upon Termination
Upon termination, all parties retain their respective rights and obligations until the effective termination date.
Outstanding fees, deliverables, or services must be settled as per the original agreement.
Confidentiality and data protection requirements will continue to apply post-termination unless explicitly stated otherwise.
4.5. Platform use, availability and user obligations
The B2GreenHub platform and services are available exclusively via the Internet. It is your responsibility to ensure proper configuration of your devices and network connections to access and utilize the platform effectively, including optimizing your browser settings. B2GreenHub is not responsible for issues related to your Internet connection or improper setup of your devices or network.
By using the B2GreenHub platform, you agree not to:
- Commercially exploit the service without prior written consent or additional agreements.
- Reproduce, duplicate, modify, or create derivative works from the service, including making unauthorized copies.
- Distribute, license, sublicense, sell, transfer, or lease the service or its components.
- Reverse-engineer, decompile, or disassemble the platform's software or attempt to access its source code.
- Circumvent security measures or attempt to disrupt the platform's operation.
- Use the platform in violation of any applicable laws or regulations
- Remove or alter B2GreenHub branding, trademarks, or copyright notices.
4.5.1. Accessibility and Inclusivity
B2GreenHub is committed to ensuring that the platform is accessible to all users, including those with disabilities. The platform is designed to be compatible with screen readers and other adaptive technologies to support an inclusive user experience. We continually strive to improve accessibility features and encourage users to provide feedback on any barriers they encounter, so we can address them effectively. If you have specific accessibility needs or suggestions, please contact us at info@b2greenhub.eu.
B2GreenHub provides support services to address questions about platform usage and technical setup. You may contact support at info@b2greenhub.eu, and we will strive to respond within a reasonable time. However, B2GreenHub is not responsible for any unavailability of support services.
4.6. Updates, amendments and feedback
B2GreenHub is committed to continually improving its services. However, we reserve the right to modify services, remove features, or discontinue access to third-party applications or services at any time. Access may be limited or suspended in cases including but not limited to:
- Scheduled maintenance or downtime.
- Technical failures or outages.
- Third-party service interruptions (e.g., hosting provider issues or discontinued support for third-party tools).
- Force majeure events, including natural disasters or legal restrictions.
- Prohibited Activities
In cases of unplanned downtime due to technical failures, users will be notified as soon as possible. If changes to the platform result in a loss of access to your content, we will notify you in advance. The platform is not liable for losses arising from service interruptions unless caused by gross negligence.
Users may submit issues or feedback regarding the platform or its services via the official form available in the user dashboard or by contacting info@b2greenhub.eu. Unresolved reports may be escalated to formal dispute resolution as outlined in 4.1. All issues and feedback will be acknowledged within 5 business days, calculated according to the Slovenian business calendar (including national and public holidays), and resolved within 30 business days unless exceptional circumstances apply. The resolution process may involve consultation with relevant parties, including service providers or facilitators.
Feedback on services or tools will be periodically reviewed to improve platform performance. Users submitting feedback agree to waive any intellectual property rights over suggestions or recommendations provided to the platform.
4.6.1. Liabilities for non-performance
The platform is not liable for non-performance of services provided by external service providers. Service agreements signed between users and service providers govern their specific obligations, including refunds or penalties for non-performance.
The platform ensures best efforts to facilitate quality services but disclaims liability for any losses, damages, or failures related to service provision, except in cases of gross negligence or wilful misconduct by the platform itself.
4.7. Final Provisions
B2GreenHub reserves the right to amend or supplement these Terms and the description of services at any time. Users will be notified of changes via pop-up notifications on the homepage and email communication to registered accounts. If a user disagrees with the changes, they may terminate their membership by providing written notice at least 15 days in advance, effective at the end of the month. Otherwise, the changes will take effect as announced. These Terms are governed by the laws of Slovenia, and disputes will be resolved amicably or through the courts of Slovenia. All communication with B2GreenHub will be conducted in English, primarily via email or the user account interface. For any questions, please contact
info@b2greenhub.eu.
